FAQ

What is FITFRAME?

FITFRAME consists of two products: the FITFRAME Pull-Up Bar and the FITFRAME Frame. The Pull-Up Bar is a wall-mounted, foldable and height-adjustable pull-up bar, suitable for exercises such as pull-ups, hanging leg raises and straight bar dips. The Frame is a poster frame that fits over the Pull-Up Bar when folded, transforming the device into wall art and allowing it to blend seamlessly into your interior.

What does my pre-order guarantee?

By placing a pre-order, you’ll be among the first to receive one of FITFRAME's products once it becomes available. As a thank-you to your pre-order, you'll receive a 10% discount, available only during the pre-order campaign.

What happens if I want to cancel my pre-order?

You can cancel your pre-order for free at any time before it is shipped. Please send an email to return@fitframe.nl with your order number, and we will take care of the cancellation. Once the product has been shipped, cancellation is no longer possible, but you may return the item in accordance with our Return & Refund Policy.

When will FITFRAME ship?

FITFRAME is scheduled to ship on April 30 and delivery takes 4–7 business days.

Will FITFRAME ship to my country?

We currently ship to the following European countries:

  • Germany
  • Spain
  • France
  • United Kingdom
  • Italy
  • Portugal
  • Switzerland
  • Belgium
  • The Netherlands

While international shipping beyond these countries is not available yet, we aim to expand worldwide in the future. By subscribing to our emails, you’ll be the first to receive updates about new shipping destinations.

What are the shipping costs?

Standard shipping is €59 for orders under €300. Orders of €300 or more qualify for free shipping. There are no hidden import, tax or customs fees with our deliveries.

What stage of development is FITFRAME in?

FITFRAME has completed the concept and prototyping phases. Because demand is still being validated, we have chosen to launch via a pre-order campaign. After the campaign concludes, we will proceed with production and shipping. You will receive updates via email throughout this process.

Is there a warranty on FITFRAME products?

Every FITFRAME product comes with a 2-year warranty against manufacturing defects under normal use.